FREQUENTLY ASKED QUESTIONS ABOUT CAR HIRE IN SAN PEDRO DE ALCÁNTARA

You can book easily via our website, by phone, or by visiting our office. In every case, we guarantee fast and personalised service.

Yes. We offer immediate availability at our facilities. Call us and we’ll handle your booking on the spot, with no unnecessary delays.

You’ll receive a confirmation email within 24 hours. If you don’t see it, please check your spam folder or contact us directly.

First, check your junk or spam folder. If it’s not there, give us a call — we’ll sort it out immediately.

No. Payment is made upon vehicle collection, directly by credit card.

Yes, as long as there is availability. If you opted for our Plus Guarantee, you can cancel up to 2 hours before without penalty.

We adjust to your schedule. If you provide your flight number, we’ll track it and wait for up to 5 hours after your scheduled arrival.

You only need your ID or passport, a valid driving licence with at least 2 years of experience, and a credit card.

Between 25 and 80 years old. All drivers must have held their licence for at least 2 years.

Yes. You can include additional drivers as long as they meet the age and licence requirements. We only need their details and documentation.

No. The use of the vehicle is limited to Andalucía and Gibraltar. It is not allowed to drive to other regions or countries.

It includes VAT, fully comprehensive insurance with no excess (except for cargo vans), and 24-hour roadside assistance.

Not for passenger cars. Cargo vans have specific conditions, which we will explain when booking.

Yes, as long as the vehicle is returned in good condition. Otherwise, a cleaning fee may apply.

We are obliged to identify the driver to the authorities, but we do not charge any administration fees.

You’ll find us just outside the arrivals hall (Terminal 3) with a sign bearing your name. If you don’t see us, wait by the sign and we’ll be there shortly.

At Gibraltar Airport, we meet you at the FOCONA public car park, 200 metres from the terminal.
At María Zambrano train station, we’ll be waiting for you by the exit lifts with a visible sign.

Call us on the support number listed on your contract. Our lines are open during business hours and for emergency assistance.

Yes, subject to availability. We can deliver to homes and hotels between Marbella and Sotogrande. Ask us for conditions and pricing.

Yes. You can return it at Málaga Airport, Gibraltar Airport, Málaga train station, or request collection from your accommodation within our service area.

We’ll provide the exact return location when you collect the car. Typically, it’s the same car park as the delivery point.

Yes. After 8:00 p.m., additional charges apply, which we’ll inform you of before confirming your booking.

Payment is made upon vehicle collection, using a credit card (Visa, Mastercard, or American Express).

Yes, cash payments are accepted, as long as they do not exceed the legal limit. Please check conditions when booking.

In most cases, yes. However, if you don’t have one, you may leave a security deposit as a guarantee. Contact us to explore your options.

Yes. All passenger cars include full insurance with no excess. The only exception is cargo vans, which do have an excess.

It covers damage to the vehicle with no excess (for passenger cars), but does not cover key loss, flat tyres, or intentional damage.

Yes. We offer optional extras such as our Plus Protection, which covers wheels, windows, and key loss.

Only if you don’t pay with a credit card. In that case, a refundable amount is blocked and released upon returning the vehicle in the same condition.

We offer 24/7 roadside assistance. You’ll find the contact numbers in your contract. In case of a major breakdown, we’ll arrange a replacement vehicle.

Yes. You can change dates, times or even the vehicle model, subject to availability. The sooner you notify us, the more options we can offer.

Simply call us directly. If you selected our Plus Protection, you can cancel up to 2 hours before your scheduled time without penalty.

With Plus Protection, no. Without it, standard cancellation terms apply, depending on when you notify us.

Yes, if available. Keep in mind that the price may vary depending on the new model.

If we receive no notification within 2 hours of the agreed time, the booking will be automatically cancelled.

Yes. You’ll receive a full refund, minus the cost of Plus Protection (if purchased).

You have access to 24/7 roadside assistance. The direct assistance number is listed in your contract. You can also call us, and we’ll handle dispatching help or a replacement vehicle if needed.

Fill out the amicable accident report form, which you’ll find in the vehicle’s glovebox—preferably together with the other driver. Then, inform our office immediately.

Call us right away. In many cases, we can assist you directly or send help to your exact location.

Yes. Our team and service partners provide multilingual support, so you’re never alone—even if you don’t speak Spanish.